预订圣埃伦娜酒店宾馆住宿限时优惠

“No tenían mi reservación ”

“Helpful staff”

“Muy bonito lugar, feo acceso, muy disfrutable la laguna y todo lo que ofrecen, personal muy atento, el desayuno incluido no es muy bueno,”

“Todo muy bien excelente hotel lo único q para los fumadores tenemos q salirnos de la propiedad”

“NECESITA MANTENIMIENTO EN TODOS LOS ASPECTOS”

“My first room was covered with death insects. Girl said they fumigated and didn’t clean the room. Stayed for 8 days. I used only two bottles of water all week. Mind you they didn’t have to give new bottles everyday. The night before I was leaving I asked front desk for a bottle of water and was denied it. My room was left opened. Yes. The door was cracked open. The sewer smelled everyday. My room stink . Dust and lady time will be staying here.”

“This was one of the worst hotel experiences I have ever had. The property appeared neglected and almost abandoned, with rooms in extremely poor condition and far below what was advertised online. The hotel had a severe mosquito and insect infestation that made it impossible to enjoy the property. My family was constantly bitten, including my son, and we even found insects in the room and on the beds. The situation was not only uncomfortable but also a serious health and safety……

“El personal nos hizo sentir especiales.”

“Friendly staff, clean resort 👌 The only way to improve in my opinion would be more selection in the restaurant menu and a reevaluation of the drink prices”

“More attention to room would be ideal”

“This property is truly a secret gem! Gentlemen at the gate, making us feel safe yet welcome! Woman at check was super nice, I don’t speak spanish, and she took such great care of me! The property is beautiful, you can wonder around in the garden area, sit by the pool, and just relax. We will definitely be coming back for future stays! ”

“Really nice rooms. Great place to chill for a few days. ”

“The place was wonderful. No traditional “check in” process as much as someone meeting us at the front door. She was nice and helpful and got us to our room. Room was fantastic, rooftop pool was fairly dirty but it is the off season. The view from the top was wonderful and it has a comfy, covered hangout space. Everything in the room worked great and was comfortable. The room facing the street was pretty loud late into a Saturday night, but the room on the other side was quiet.”

“El lugar es hermoso si te gusta estar lejos de la civilización, y aislado del mundo moderno, es excelente lugar para desconectarse y estar en contacto con la naturaleza, el personal es super atento y la comida es exótica deliciosa, muchas gracias.”

“Our habitas Bacalar es un lugar ideal para disfrutar de unos días de descanso. Las instalaciones, el personal y la comida son excelentes! Regresaremos pronto!”